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Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or interstate due to quarantine restrictions.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

FREE AUSTRALIAN SHIPPING for orders over $150*

 

 

 

When can I expect to receive my order?

 

This depends on where you’re located you have selected when checking out. Please see delivery guidelines below:

 

 

 

Delivery location

 

NSW - City/Suburb 1-2 days                NSW - Regional 2-3 days 

 

QLD - City/Suburb 2-3 days                  QLD - Regional 3-4 days

 

VIC - City/Suburb 2-3 days                   VIC - Regional 3-4 days 

 

ACT -City/Suburb 3-4 days                   ACT - Regional 4-5 days

 

SA - City/Suburb 3-4 days                     SA - Regional 4-5 days

 

WA - City/Suburb 4-5 days                   WA - Regional 5-6 days  

 

TAS - City/Suburb 3-4 days                   TAS - Regional 4-5 days

 

NT - City/Suburb 3-4 days                     NT - Regional  5-6 days

 

 

 

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